Our policies.

ARVISO respects your privacy. Personal information collected through our quote and contact forms — including your name, phone number, email, and property address — is used solely to respond to your enquiry, provide quotes, schedule services, and communicate with you about your booking.

We do not sell, rent, or share your personal information with third parties, except where required by law. Uploaded photos are used only to prepare accurate quotes and are stored securely.

All quotes are free and provided without obligation. Quotes are based on the information and photos supplied by the client. Final pricing may vary once we inspect the property in person if conditions differ significantly from what was described.

Quotes remain valid for 30 days from the date of issue.

Once a booking is confirmed, we ask for at least 24 hours notice for any cancellation or reschedule. Cancellations made with less than 24 hours notice may incur a call-out fee.

ARVISO reserves the right to reschedule services due to severe weather, safety concerns, or circumstances beyond our control. We will notify you as soon as possible and arrange the next available time.

Payment is due upon completion of the service unless otherwise agreed in writing. We accept bank transfer and other electronic payment methods. Regular maintenance clients may be invoiced on a scheduled cycle.

Late payments may incur reminder fees. Continued non-payment may result in pausing further services until the account is settled.

We take pride in reliable, careful work. If you are not satisfied with any aspect of our service, please contact us within 48 hours of completion and we will return to address it wherever reasonable.

Clients are responsible for providing safe access to the property on the day of service, including securing pets and clearing personal items from work areas. ARVISO is not liable for damage to unmarked or concealed items such as irrigation lines, pet fencing, or ornaments not clearly visible.

Green waste removal is an optional add-on and is quoted separately based on volume. If not included, cuttings and clippings will be left neatly on-site for the client to dispose of.

ARVISO may update these policies from time to time. The current version will always be available on this page. Continued use of our services indicates acceptance of the latest policies.

For any questions about these policies, please reach us on 0480 111 048 or via our contact page.

ABN 52 807 875 963 · 26-32 Marsh Street, Wolli Creek, NSW 2205